OFFICE OF INFORMATION TECHNOLOGY
Technical Officer / Assistant Technical Officer (AV / IT Support) (PR0464/21-22)
The Office of Information Technology is looking for a suitable candidate to join its Audio Visual and IT support team of Infrastructure Section. The appointee is responsible for:
Designing, planning and executing large scale Audio Visual (AV) project for hybrid learning and teaching;
Programming, installing, commissioning, maintaining, troubleshooting AV, PC hardware and software issues;
Providing frontline user support related to IT and AV services;
Handling user enquiries, service requests and incidents;
Production and support of live, hybrid and virtual events, meetings and conferences;
Preparing documentations such as user guide on IT and AV usages in teaching venues; and delivery of technical workshops and tuition; and
Shift duty outside office hours on a roster basis is required.
Advanced diploma in Computer Science/Information Technology or related disciplines, with at least 4 years’ relevant experience in AV and /or IT support;
Knowledge of and experience in the following:
End-user hardware and software for MS Windows, Mac OS and Office365
AV facilities in classrooms and meeting rooms
Zoom, Cisco WebEx, MS Team video conference tools
Proven experience in the configuration and operation of a broad range of AV technologies, including AV over IP, Crestron system and digital signage;
Experience in the installation of structured cabling systems and network equipment;
Interpreting and understanding proposal documents, schematics and drawings; and
A good command of spoken English and Cantonese; ability to communicate in Putonghua would be an advantage.
The right candidate should be organised, helpful, creative, positive, a good team player and customer focused; be able to work independently, and be prepared to solve various on-site problems.
Candidates with less experience will be considered as Assistant Technical Officer.
Initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review and mutual agreement.
Applicants are invited to submit their applications at the HKBU e-Recruitment System (jobs.hkbu.edu.hk). Applicants not invited for interview 8 weeks after submission of application may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at http://hro.hkbu.edu.hk/pics.
The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions then applicable at the time of offer.
Review of applications is ongoing until the position is filled.